What is Fynora?
Fynora is a personal finance platform that imports your bank/card statements, categorizes transactions automatically, and gives you one dashboard across accounts, budgets, goals, and investments.
Do I need to connect my bank account?
No live bank connection is required. You export a CSV or PDF statement from your bank or card's own portal and upload it to Fynora — nothing requires your bank login credentials.
What do I need to sign up?
A full name, email address, mobile number, and a password of at least 8 characters. You'll verify your phone number with an OTP right after registering.
Can I use the same email or phone number twice?
No — each email address and mobile number can only be registered to one account. If you see a "duplicate" error, that identifier is already in use.
Can I log in with my phone number instead of email?
Yes. The sign-in field accepts either your email address or your registered mobile number — you don't need to remember which one you used to register.
What happens if I enter the wrong password too many times?
After several consecutive failed attempts, the account is temporarily locked for a short period as a security measure, then unlocks automatically.
Why do I need to verify my phone number?
Phone verification confirms you have access to the number on file and is required before you can use the rest of the app — you'll be redirected to the verification screen until it's complete.
Which file formats are supported?
CSV exports from your bank or card portal, and PDF statements — including password-protected ones your bank emails you. Fynora automatically detects common column-naming variants (e.g. "Debit (INR)" vs "Withdrawal Amt") across different banks. PDF support covers digital, text-based statements; a scanned or photographed PDF has no selectable text for us to read, so those still need a CSV export instead.
Can I import statements for more than one account?
Yes — each statement is matched to an existing account or used to create a new one automatically, based on details detected in the file.
What if I import the same statement twice?
Fynora checks for likely duplicate transactions during import and flags them for your review rather than silently double-counting them.
Can I add an account manually?
Yes — from the Accounts page you can add a savings account, credit card, wallet, or investment account by hand, including an optional account holder name and masked account number.
How is my account number displayed?
Account numbers are shown masked by default, with an eye icon to reveal them on your own screen — this is a display convenience, not an additional storage boundary.
Can I edit a transaction after it's imported?
Yes — every transaction supports full edit and delete, including its category, merchant, description, notes, tags, date, amount, and type.
Why was my transaction categorized incorrectly?
Automatic categorization is always a starting suggestion, never a final decision. Correct it once and Fynora remembers your correction for that merchant going forward.
What happens to my Dashboard when I delete a transaction?
Deleting or editing a transaction automatically refreshes the Dashboard, Accounts, Budgets, Reports, Goals, and Insights — nothing is left showing stale numbers.
How do I set a budget?
Go to Budgets, choose a category, and set a monthly limit. Your spend against that limit updates in real time as transactions come in.
Will I be warned before going over budget?
Yes — the Budget Progress bar changes color as you approach and exceed your limit, both on the Budgets page and the Dashboard.
How do I track a savings goal?
Create a goal with a target amount and, optionally, a target date. Add contributions as you save, and Fynora tracks your percentage complete.
Can I track my investments alongside everyday spending?
Yes — investment accounts contribute to your overall net worth figure alongside savings and credit card accounts.
Can I see spending trends over multiple months?
Yes — the Reports page and the Dashboard's Cash Flow chart both support viewing income/expense trends across a selectable range of months.
What plans does Fynora offer?
Two: Free and Plus (₹249/month or ₹1,999/year). Listed prices include 18% GST. For a web subscription, your Fynora invoice shows the GST part separately; App Store and Google Play purchases are invoiced by Apple or Google.
How do I upgrade, downgrade, or switch billing cycle?
From Billing in the app — pick a plan and complete checkout through Razorpay. Upgrading takes effect immediately; a downgrade is scheduled for the end of your current billing period instead of switching you over right away, so you keep what you paid for.
What happens if I cancel?
Your plan stays active until the end of the current billing period, then moves to Free automatically — no early cutoff, and no partial refund for time already paid for.
Can I pause my subscription instead of cancelling?
Yes. Billing stops right away and Plus features turn off until you resume — your plan and payment setup stay in place, so resuming needs no new checkout.
Can I get an invoice for a payment?
Yes — every successful payment in your Billing history has View and Download options for its invoice PDF. Pending, failed, and refunded payments don't have one, since nothing was actually charged.
Does Fynora store my card details?
No — Razorpay authorizes every charge directly with your bank. Fynora only ever sees your card's network and last four digits after a charge succeeds, for display on your Billing page.
I subscribed through the App Store or Play Store — can I manage it from Fynora?
No. A subscription bought that way is managed by Apple or Google, not Razorpay — change your plan, update payment, or cancel from your device's own subscription settings instead. Billing shows it as read-only.
How does AI Insights work?
Insights are generated from your real transaction history — biggest spending category, month-over-month category movers, and top merchants — plus the occasional grounded recommendation, like suggesting a budget for a category trending up with none set.
Where can I see past imports?
Statement History groups every import by the account it belongs to, and lets you view its transactions, download the original file, re-import it, or delete it.
What happens if I delete an account with statements?
A deleted account remains visible in Statement History for 7 days from the deletion date before it disappears, in case you need to reference it.
My statement showed "0 transactions found" — what happened?
This usually means the file's header row uses column names Fynora didn't recognize. Try re-exporting from your bank with default column names, or contact support with the file.
I can't re-import a statement into a deleted account.
That's expected — a deleted account can't receive new statements. Restore isn't currently self-serve; contact support if you need this reversed within the 7-day window.
How do I reach support?
Already a Fynora customer? Log in and open Support from the Help menu (top right) to file a ticket — you can attach a screenshot or file, and track its status. Not signed in yet, or reaching out about something else? Email [email protected] — for import problems, attaching the file (with sensitive numbers redacted if you prefer) speeds up a diagnosis.
Can I check the status of a support ticket I filed?
Yes — "My Tickets," reachable from the Help menu once you're logged in, lists every ticket you've filed along with its current status (Open, In Progress, Resolved, or Closed).
What's the difference between a support ticket and feedback?
A support ticket is for something specific that's broken or wrong with your account — it gets a status and a response. "Send feedback" (also in the Help menu) is for a general bug report, feature request, or idea — it's read, but doesn't get an individual reply or a status you can track.
Still need help?
Our support team is happy to help with anything not covered above.